About

Motel Policies

TARIFFS: All rates listed are in NZ dollars and inclusive of GST @ 15%.

CHECK IN-OUT: Check in is between 2pm – 7:30pm on the day of arrival. 

We understand that sometimes guests may arrive outside of our regular check-in hours due to travel delays, traffic, or other unforeseen circumstances. Therefore, we welcome after-hours arrivals and are willing to make special arrangements to accommodate guests who may arrive later than expected.

To arrange for an early or after-hours check-in, guests are required to contact our motel in advance, so that we can make the necessary preparations to ensure that their arrival goes as smoothly as possible. This can be done by phone or email, and we will be happy to provide detailed instructions on how to proceed.

We understand that guests may have reasonable requests regarding their arrival, such as a request for a specific room type or location. Our motel will do our best to accommodate such requests, within reason and subject to availability.

At our motel, we strive to provide excellent customer service and ensure that our guests have a comfortable and stress-free stay. Therefore, we are happy to offer after-hours arrivals as part of our commitment to meeting the needs of our guests.

Check out by 10am on the day of departure. A later check-out may be possible, please contact reception should you require this (a charge may apply).

Cancellations & Changes

Default Policy:

All bookings are considered non-refundable by default unless agreed otherwise in writing through us.

Changes to Reservation: For all bookings extending the reservation term is treated as a new booking and is subject to availability. Reducing the length of stay will be treated as a cancellation, subject to our standard cancellation policy.

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Group Bookings and Cancellations: 

Definition of a Group Booking

At The Furlong Motel, we define a group booking as follows:

Number of Individuals: A group booking must consist of reservations for a minimum of four individual guests. Each guest must be accommodated in a separate room.

Guest Nights: The cumulative total of all nights stayed by the group must exceed 10 guest nights. For example, a reservation for four guests, each staying for three nights, would total 12 guest nights. Therefore, this would meet the criteria set for a group booking.

Policy Implications

This definition is integral to our approach in managing and facilitating group bookings. It helps us differentiate between standard reservations and group bookings, allowing us to offer:

Customized Rates: Group bookings may be eligible for special rates that are not applicable to standard reservations.

Tailored Terms and Conditions: Recognizing the unique needs of group travel, The Furlong Motel provides specific terms and conditions that cater to group bookings. This includes but is not limited to deposit requirements, cancellation policies, and payment procedures.

Dedicated Services: We understand that group bookings often require additional coordination and services. As such, The Furlong Motel is prepared to offer dedicated check-in services, group-oriented amenities, and assistance in organizing local transport and events if needed.

 

 

 

Reservation Management

Advance Arrangements: We encourage group coordinators to engage with our reservations team well in advance of their stay to ensure that all aspects of the booking are managed seamlessly.

By formalizing our definition of a group booking, The Furlong Motel ensures that group travelers receive the attention and service excellence that they require, while also enabling efficient and precise allocation of our accommodation resources.

 

Special cancellation terms and conditions apply to group bookings. The rates displayed on this website do not apply to group bookings. Please contact motel management for group booking rates. Our general group booking terms are conditions are outlined below :-

Group Reservation and Deposit

To reserve a block of rooms, a non-refundable deposit of 20% of the total booking cost is required.

This deposit secures the booking and will be credited towards the final bill.

 

Group Bookings Payment Schedule

An additional 40% of the booking cost is due 45 days prior to the scheduled arrival date.

The remaining balance (40%) is due 30 days before the scheduled arrival date.

Group Bookings Cancellation Fee Structure

If the group needs to cancel, the following structure applies:

Cancellations made 61 days or more before the scheduled arrival date will result in the loss of the 20% deposit.

Cancellations made between 60 to 31 days before the scheduled arrival date will result in a loss of 50% of the total booking cost.

Cancellations made 30 days or less before the scheduled arrival date, or in case of a no-show, will result in a charge of 100% of the total booking cost.

Group Bookings Rebooking Flexibility

If a group cancels 60 days or more before the arrival date, they may choose to apply the already paid deposit towards a new booking within 12 months, subject to availability.

In the event of rebooking, if the new booking exceeds the original booking cost, the group will be responsible for paying the difference. If the new booking is less expensive, the balance will remain as a credit for additional services during their stay.

Changes to Group Reservation

Any changes to the number of rooms or dates of the booking are subject to availability and must be requested at least 45 days prior to the initial arrival date. Such changes may result in a revised rate or additional fees.

Special Considerations

We understand that sometimes unforeseen circumstances can affect travel plans. In exceptional cases, such as natural disasters or other serious events beyond the group’s control, we may offer greater flexibility at our discretion.

Acknowledgment

By confirming a group reservation, the group representative acknowledges and agrees to these terms on behalf of all group members.

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Contact Us

For any inquiries or to discuss special arrangements regarding our group booking and cancellation policy, please contact our reservations team at reception@thefurlong.co.nz

 

Our policy provides clear, structured terms while also offering a bit of flexibility to accommodate unforeseen circumstances, which makes it fairer and more reasonable for both parties. It also encourages groups to rebook rather than cancel, which can be a win-win situation.

Insurance Recommendation

It is strongly recommended for individuals and for groups to obtain travel insurance to cover any unforeseen cancellation or interruption of travel.

Non-Refundable Rates: For non-refundable rates, the credit card may be charged for the full value of the confirmed room type and rate. This updated policy clarifies that the default policy is non-refundable for all bookings, and any exceptions must be agreed upon in writing through the motel.
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The RATES displayed on this website do not apply to group bookings. Please contact motel management for rates and special payment/cancellation terms and conditions for group bookings. Group bookings provided at a special rate are non-refundable and will be invoiced in full as per the booking.
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SMOKING is not permitted in any of the rooms. Guests are welcome to smoke outside, away from doorways and open windows. If smoking occurs within the rooms, motel management reserves the right to charge for specialist cleaning costs.
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VISITORS are welcome but are not allowed on the premises after 10 pm. We kindly request that you respect your fellow guests, and noise must be kept to a minimum after this time. Parties and noisy gatherings are not permitted at The Furlong. Motel management reserves the right to terminate the stay of any guest who does not comply with this rule.

DAMAGE/LOSS to the room or property of The Furlong, whether intentional or accidental, will be the full responsibility of the registered guest. Any charges incurred will be passed to the registered guest (including insurance excess) by debiting the credit card provided or by invoice.

PAYMENT TERMS: Standard Rates – All reservations require a valid credit card. The credit card will not be debited but may be validated or pre-authorized (debit Visa cards are accepted but must have sufficient funds at all times, or the booking may be canceled). Full payment is required prior to departure unless arrangements have been made to invoice the guest. The guest will be liable for all costs incurred in recovering an overdue account.

Non-refundable Rates – The credit card may be debited for the full value of the accommodation booked for the room type and room rate confirmed.

We accept EFTPOS, and credit cards are accepted, with a surcharge.

PETS are welcome at The Furlong by prior arrangement only.  If permitted a pet fee of $20 will apply. Please contact Motel Management to discuss. Strict conditions apply. 

If it has been approved by motel management that your pet will be in your room with you, the following rules apply:

• • Pets are not permitted on beds or furniture – please bring separate bedding for your pet

• • Pets must not be left unattended in the room at any time

• • Please pick up after your pets toileting around the motel grounds

• • If any extra cleaning is required, or accidental damage occurs to motel property, guest credit card will be charged 

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  • Motel management may request a bond payment on check-in which will be refunded on check-out once room checked.

 

Car Parking Policy

1. Complimentary Parking:

   • The Furlong Motel provides car parking facilities free of charge as a complimentary service to guests. Use of the car park is entirely at the vehicle owner’s risk.

2. Limited Responsibility:

   • The Furlong Motel assumes no responsibility or liability for any loss, theft, or damage to vehicles, their contents, or their occupants while parked on motel property, regardless of the cause.

3. No Liability:

   • By parking on The Furlong Motel’s premises, guests acknowledge that:
     • The motel is not liable for tyre punctures, scratches, collisions, or any other damage to vehicles.
     • The motel is not liable for theft of or from vehicles.
     • The motel is not responsible for damages caused by third parties, other guests, or external factors (e.g., weather, debris, or wildlife).

4. Condition of the Parking Area:

   • The parking area is maintained to the best of our ability; however, we do not guarantee that it will be free from hazards, such as debris or sharp objects, at all times.
   • Guests are advised to inspect the parking area before using it and take precautions as necessary.

5. Guest Responsibility:

   • Guests are fully responsible for their vehicles while using the parking facility. This includes ensuring that:
     • Vehicles are locked and secured.
     • Valuables are removed or kept out of sight.
   • It is the guest’s responsibility to have adequate insurance coverage for any potential loss or damage.

6. Incidents and Accidents:

   • The Furlong Motel will not mediate disputes or claims between guests or third parties related to vehicle damage or theft.
   • Any incidents in the car park must be addressed directly between the affected parties and, if applicable, through their respective insurers.

7. Parking Rules:

   • Guests must park in designated spaces only and avoid obstructing other vehicles or access points.
   • The motel reserves the right to request guests to move improperly parked vehicles. Failure to comply may result in towing at the guest’s expense.

8. Acknowledgment of Terms:

   • By using The Furlong Motel’s car park, guests acknowledge and accept this policy in its entirety. Use of the car park constitutes agreement that the motel bears no liability for any incidents, damages, or losses.

Function Centre Booking Policy

Personal Data Protection Policy

Your personal data is important to Furlong Motel Hawera. We understand the importance of protecting personal data and it is our policy to respect the confidentiality of information and the privacy of individuals. This Policy outlines how we manage the personal data we hold in compliance with the New Zealand Privacy Act 2020 (the “Act”) and other relevant laws and regulations. This policy applies to all personal data collected and held by Furlong Motel Hawera. We will take reasonable steps to ensure that personal data is accurate, up-to-date, and complete, and will implement appropriate technical and organizational measures to protect personal data against unauthorized access, use, disclosure, or destruction.

What types of personal data do we collect?

We may collect and hold personal data of persons/entities including but not limited to:

• • customers;

• • job applicants and employees;

• • service providers; and

• • other people who we may come into contact.

Examples of such personal data include biodata, contact details, account information and your preferences, queries, requests and feedback.

How do we collect your personal data?

The ways in which we may collect your personal data include (but are not limited to) collecting directly or indirectly from you or your authorised representatives in the course of:

• • you signing up for alerts or newsletters;

• • you visiting our websites, motel, etc;

• • you making a reservation or staying in properties which we own and operate;

• • you dining in our food and beverage outlets;

• • you applying for a job with us;

• • you participating in our marketing or promotional events;

• • you using our products or services;

• • you contacting us with your queries, requests or feedback;

• • our conducting or completing of transactions;

• • our conducting market research or surveys;

• • our conducting interviews.

What kind of purposes do we collect your personal data for?

In general, we may use your personal data for the following purposes:

• • conducting and completing transactions (e.g. processing orders and payments; providing products or services that have been requested);

• • managing your reservation in any of our motel or dining in our food and beverage outlets or staying in properties that we own and operate;

• • providing customer service (e.g. responding to queries and requests; informing you about service status and product updates; sending you alerts and newsletters);

• • conducting market research and improving customer service (e.g. conducting market research or surveys; performing market analysis; managing and enhancing our products and services; developing new products);

• • conducting marketing promotions (e.g. sending of alerts, newsletters, marketing materials and invitations from us wholly or through affiliation with third parties; offering promotions and loyalty programs);

• • complying with applicable laws, regulations and other requirements (e.g. providing assistance to law enforcement agencies, regulatory authorities and other governmental agencies; performing internal audits);

• • maintaining investor relations (e.g. sending of alerts, newsletters, publications, marketing materials and invitations from us wholly or through affiliation with third parties);

• • performing evaluations (e.g. assessing suitability of employees).

How do we use and/or disclose your personal data?

We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to or which are permitted under applicable laws and regulations.

We will not sell, rent or give away personal data to third parties for commercial purposes without your consent.

Who do we share your personal data with?

Depending on the product or service concerned, personal data may be disclosed or transferred to:

• • other divisions or organizations within The Furlong Motel;

• • our service providers and specialist advisers/institutions who have been contracted to provide administrative, financial, legal, accounting, information technology, research or other services;

• • other insurers, credit providers, courts, tribunals, law enforcement agencies, regulatory authorities and other governmental agencies as agreed or authorized by law;

• • credit reporting or reference agencies or insurance investigators; or

• • anyone authorized by an individual, as specified by that individual or the contract.

Where personal data is disclosed or transferred to organizations outside of The Furlong Motel who handle or obtain personal data as service providers to The Furlong Motel, we require such organizations to acknowledge the confidentiality of such personal data, undertake to respect any individual’s right to privacy and comply with the PRIVACY ACT 2020 (and where applicable, the GDPR) and this Policy and use such personal data only for our purposes and otherwise follow our reasonable directions with respect to this data.

In addition, where personal data is transferred overseas, and we may need to process or deal with your personal data outside Singapore, we will ensure that such transfer is in compliance with the PRIVACY ACT 2020 and this Policy or is permitted under applicable data protection and privacy laws and regulations.

How do we manage, protect and store your personal data?

We regard breaches of your privacy very seriously and we have implemented measures to secure and protect your information, such as training our employees who handle your personal data to respect the confidentiality of such personal data and your privacy, storing personal data in a combination of secure computer storage facilities and paper-based files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.

However, you will appreciate that it is not for us to perfectly secure your personal data from cyber-attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks.

The PRIVACY ACT 2020 also requires us not to store personal data longer than necessary. We will cease to retain your personal data when we no longer require such personal data for the purposes we originally notified you of or for any business or legal needs.

How do we keep personal data accurate and up-to-date and how to exercise your right to correct the personal data we hold of you?

We endeavour to ensure that the personal data we hold about you is accurate and up-to-date. We realise that such personal data changes frequently with changes of address and other personal circumstances. We encourage you to contact us as soon as possible to update any personal data it holds about you. Our contact details are set out below and we may require you to verify your identity before updating the changes provided.

How to exercise your right to access the personal data we hold of you?

To make a request to access the personal data we hold about you, please write in to us. We will require you to verify your identity and to specify what data you require. Depending on the circumstance, we may charge a reasonable fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the data sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

How to exercise your right to withdraw your consent?

The consent that you provide will remain valid until such time it is being withdrawn by you in writing. To make a request to withdraw your consent previously given, please contact us in writing here. You may also unsubscribe directly from any electronic communications you receive from us.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and to be determined on a case by case basis) for your request to be processed and for us to notify you of the consequences of us acceding to the same.

How to request deletion of the personal data we hold of you?

If you require your personal data to be deleted, please contact us in writing here and we will do our best to remove your personal information from our systems and to apply your decision to any data storage done by our partners, when the partners allow for that.

As an example, if you logged in via a social network into our Members Account, we will be able to delete, upon request, your email address from the users databases managed by our partners.

Depending on the circumstance, we may charge a reasonable fee to cover the cost of verifying the application, locating and actually erasing your data. If the data sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

What if you have a complaint?

If you consider that any action of The Furlong Motel breaches the PRIVACY ACT 2020 (or where applicable, the GDPR) or this Policy, you can lodge a formal complaint with us here.

COOKIES POLICY

• • 1. Why have a cookies policy?

• • 2. What is a cookie?

• • 3. Why use cookies?

• • 4. Consent

• • 5. Deleting and/or blocking cookies

USE OF COOKIES

You are advised that we use cookies or other tracers on our online booking site .

These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.

1. WHY HAVE A COOKIES POLICY?

With a view to provide information and ensure transparency, we established this policy so that you can learn more about:

• • The origin and purpose of the information processed when you browse our Website

• • Your rights with regard to cookies and other tracers used by us

2. WHAT IS A COOKIE?

Cookies and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser.

The status information can be a session identifier, a language, an expiration date, a response field or other types of information.

During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.

There are different types of cookies:

• • Session cookies, which are deleted as soon as you exit the browser or leave the website

• • Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser

3. WHY USE COOKIES?

We use cookies and other tracers primarily for the following purposes:

Cookies strictly necessary for browsing our Website and the ability to use all of their features, and intended in particular to:

• • Manage authentication of website visitors and the associated security measures, and ensure proper functioning of the authentication module

• • Optimize the user experience and facilitate browsing, in particular determining “technical routes” for browsing

• • Store information regarding the “cookies” information banner seen by website visitors who then continue to browse the website after agreeing to accept cookies on their device

• • Implement security measures (for example, when you are asked to log in again for content or a service after a certain period of time, or to ensure basic operation of our Website and use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.)

Cookies for features intended in particular to:

• • Adapt our Website to the display preferences of your device (language, currency, display resolution, operating system used, configuration and settings of the display of web pages based on the device you are using and its location, etc.)

• • Store specific information that you enter on our Website in order to facilitate and customize your subsequent visits (including displaying the visitor’s first and last names if the visitor has a user account)

• • Allow you to access your personal pages more quickly by storing the login details or information that you previously entered

Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with our Website (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.

Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.

Affiliate cookies identify the third-party website that redirected a visitor to our Website.

Social network cookies, set by third parties, allow you to share your opinion about and content from our Website on social networks (for example, the “Share” or “Like” application buttons for social networks).

The social network applications on our Website as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on our Website, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.

We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.

4. CONSENT

The installation of certain cookies is subject to your consent. Also, when you first visit our Website, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.

This process is supported by means of an information banner on the home page of our Website, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.

You can change your mind at any time using the various methods described in section “Deleting and/or blocking cookies”.

5. DELETING AND/OR BLOCKING COOKIES

You have several options for deleting cookies and other tracers.

Browser settings

Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.

You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).

Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:

• • Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies

• • Safari: http://www.apple.com/legal/privacy/en-ww/cookies

• • Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647

• • Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

• • Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.

If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.

However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on our Website will not be accessible, and we cannot be held responsible in this case.

Specialized advertising platforms

Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.

For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device. This website is offered by digital advertising professionals brought together within the European Digital Advertising Alliance (EDAA) and managed in France by Interactive Advertising Bureau France.

Tracker management using your web browser extensions

There are many simple and free programs that can be added to your web browser to allow to block and manage all types of trackers.

Please find below a few of samples :

• • DoNotTrackMe : https://abine.com/donottrackme.html

• • Disconnect : https://disconnect.me

• • Ghostery : https://www.ghostery.com

Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. This Policy was last updated on 10^th Oct 2023. If you are unsure whether you are reading the most current version, please contact us.